Payment Policy
This Payment Policy explains how payments are handled for purchases made through https://sy-techsolution.com and for projects delivered by SY Tech Solutions. If a signed Statement of Work (SOW) or order form differs from this policy, the SOW/order will prevail.
1) Accepted payment methods
- Major credit/debit cards (via our secure processor)
- Bank transfer / wire (details provided on invoice)
- PayPal (where available)
- Local e-transfer options (if stated on the invoice)
We may add or remove methods at our discretion. Some methods may only be available for certain regions or currencies.
2) Currency & taxes
Prices are typically quoted in USD unless otherwise stated in your SOW or invoice. Any applicable taxes (e.g., VAT/GST/sales tax) and government charges are the client’s responsibility and will be shown on the invoice where applicable.
3) Invoicing & due dates
- Standard payment terms are Net 7–15 days from invoice date unless your SOW specifies otherwise.
- Invoices are delivered electronically to the billing contact on file. Please notify us of any billing contact changes.
- Work may pause if invoices become overdue, until payment is received or a revised plan is agreed in writing.
4) Deposits & milestone billing
For fixed-scope or custom projects, an upfront deposit is typically required to reserve delivery capacity. The deposit amount and the milestone billing schedule will be detailed in your SOW (common structures include 30/40/30 or 50/50 splits). Milestones are due upon completion/acceptance of each stage.
5) Retainers & hourly work
Retainers are billed in advance for a defined period or allocation. Hourly work is billed in arrears based on actual time spent (with a minimum billing increment as stated in your SOW). Unused retainer time is generally not refundable but may roll over by prior written agreement.
6) Subscriptions / auto-renew
Subscription services renew automatically at the end of each term unless canceled before renewal. You can cancel at any time to stop future billing; fees already paid for the current term are not refundable once the term has begun (unless otherwise required by law or your plan’s terms).
7) Late or failed payments
- Overdue balances may accrue a late fee or interest at the maximum rate permitted by law and/or an administrative fee for repeated collection efforts.
- We may suspend access to services or delivery of work until accounts are current.
- You’re responsible for bank charges, currency conversion costs, or processor re-attempt fees caused by failed/returned payments.
8) Payment processors & fees
We use reputable third-party processors to handle payments securely. Processor or marketplace fees, currency conversions, and remittance charges are non-refundable by SY Tech Solutions. Where possible, we’ll help you contact the relevant provider.
9) Refunds & credits
Refund eligibility and timing are governed by our Refund Policy. In some cases, a service credit may be issued instead of a cash refund, at our discretion or as specified in your SOW.
10) Purchase orders
We can accept valid purchase orders (POs) from approved customers. A PO does not supersede payment due dates on the invoice unless an alternate schedule is agreed in writing by both parties.
11) Price changes
We may update prices for new orders at any time. Existing contracts or subscriptions will follow the pricing in their current term; any changes for renewals will be communicated in advance.
12) Security
We never store full card details on our servers. Payments are processed via PCI-compliant providers. For bank transfers, only use account details provided on your invoice or confirmed directly by SY Tech Solutions. If in doubt, contact us before sending funds.
13) Contact
Billing questions? Reach us at support@sy-techsolution.com or visit https://sy-techsolution.com.