Delivery Policy

2) Order processing & project kick-off

• Confirmation: Orders are acknowledged by email. For fixed-price packages, work starts after payment confirmation. For projects, work starts after execution of a SOW and initial deposit (if applicable).
• Intake: We may request access, assets, and requirements (briefs, brand files, repositories, credentials). Missing items can delay timelines.
• Kick-off: We schedule a kick-off call within 1–3 business days after confirmation unless the SOW states otherwise.

3) Delivery methods

• Digital handover: Via secure links, repository access (Git), cloud storage, ticketing systems, or your preferred collaboration tools.
• Deployments: We can deploy to your environments/cloud accounts per the SOW and your approvals.
• Credentials & secrets: Shared through secure channels/password managers as agreed.

4) Timelines & milestones

Schedules are estimates and depend on scope, complexity, and your responsiveness. Binding dates apply only if specified in the SOW.

• Fixed-scope packages: Typical turnaround 2–10 business days; actual ETA provided on order.
• Projects with milestones: Milestones and target dates are defined in the SOW. We share progress via status notes or demos.
• Support/SLA work: Delivery per the response/ resolution targets in your support plan (if any).

5) Reviews, revisions & acceptance

• Review window: Unless otherwise stated, you have 5 business days from delivery to review and raise issues.
• Included revisions: The number of revisions or change requests is defined in your package/SOW. Out-of-scope changes are billed separately.
• Acceptance: Deliverables are deemed accepted when you confirm in writing, or after the review window with no material objections.

6) Delays & dependencies

Timelines may shift due to external dependencies (third-party approvals, app store reviews, hosting limits), late inputs, scope changes, or force majeure (see §11). We’ll notify you promptly and propose a revised plan.

7) Physical shipments (rare)

We primarily deliver digitally. If a physical medium (e.g., encrypted USB, printed materials) is required, shipping fees, carrier choice, and customs duties (if applicable) are your responsibility unless agreed otherwise. Carrier delays are outside our control.

8) Changes, cancellations & refunds

• Changes: Material changes to scope may affect schedule and price; we’ll issue a written change order for your approval.
• Cancellations: You may cancel before work begins for a full refund of prepaid fees (excluding non-recoverable third-party costs). After work begins, refunds are prorated based on effort and committed costs.
• Refunds: Processed to the original payment method within 5–10 business days after approval.

9) Failed delivery / access issues

If you do not receive a delivery email/link or cannot access a repository/environment, contact us at jasperyash37@gmail.com within 48 hours. We will re-issue access or arrange an alternative handover method.

10) Time zone & business hours

Our standard business hours are Monday–Friday, excluding public holidays. Communication and deliveries are coordinated in your time zone whenever feasible; otherwise we default to our team’s primary time zone.

11) Force majeure

SY Tech Solutions is not liable for delays or non-performance caused by events beyond reasonable control, including but not limited to acts of God, natural disasters, war, labor disputes, utility failures, Internet outages, vendor platform incidents, or government actions.

12) Contact

Questions about delivery? Reach us at jasperyash37@gmail.com or visit https://sy-techsolution.com.